Effective Date: 16/01/2026

Welcome to CAVYPOP. These Terms of Service (“Terms”) govern your access to and use of our website located at https://cavypop.pet (the “Site”), operated by CloudValley Limited (“we”, “us”, or “our”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Eligibility

By using this Site, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained permission from a legal guardian.

2. Use of the Site

You agree not to use the Site for any unlawful purpose or in any way that may harm, disrupt, or interfere with the operation of the Site, including but not limited to:

• Attempting to gain unauthorized access to the Site or its systems

• Using the Site for fraudulent or abusive purposes

• Copying, reproducing, or exploiting any content without permission

We reserve the right to terminate or restrict access to the Site for violations of these Terms.

3. Products & Orders

All products displayed on the Site are subject to availability. We reserve the right to:

• Modify or discontinue any product at any time

• Limit quantities purchased per order or per customer

• Refuse or cancel orders at our discretion, including suspected fraud or pricing errors

Prices are subject to change without notice.

4. Payment

We accept payments through third-party payment processors. By submitting payment information, you represent that:

• You are authorized to use the selected payment method

• The payment information provided is accurate and complete

We are not responsible for delays or errors caused by payment providers.

5. Shipping & Delivery

Shipping times and fees are outlined in our Shipping Policy, which forms part of these Terms. Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by carriers, customs clearance, or events beyond our reasonable control.

6. Returns & Refunds

Our Refund & Return Policy explains the conditions under which returns and refunds are accepted. By placing an order, you agree to that policy.

7. Pet Product Disclaimer

CAVYPOP products are designed for general pet use only.

• Our products are not medical devices and do not provide veterinary or medical advice

• Always supervise pets while using our products

• Individual pets may react differently to products

We are not responsible for injuries, health issues, or damages resulting from improper use, misuse, or failure to supervise pets.

8. Intellectual Property

All content on the Site, including text, images, graphics, logos, and designs, is the property of CloudValley Limited or its licensors and is protected by intellectual property laws.

You may not use, reproduce, or distribute any content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, CloudValley Limited shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or products purchased through the Site.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless CloudValley Limited from any claims, damages, losses, or expenses arising out of your violation of these Terms or misuse of the Site or products.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Site. Continued use of the Site constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

Email: help@cavypop.pet
Company: CloudValley Limited
Address: RM 12, 15/F, CORE45, 43–45 Tsun Yip Street, Kwun Tong, Hong Kong