FAQ
Everything you need to know about CAVYPOP products and services.
Common purchase queries answered
Orders & Shipping
Tracking your package is easy. Once your order is dispatched, simply take your tracking number and visit: 👉https://www.17track.net/en
Just enter your tracking number on the page to see the real-time status of your delivery. Please allow 24–72 hours for the initial tracking information to appear.
We aim for a balance of speed and care:
Order Processing: 1–2 business days (Time needed to prepare your items).
Standard Shipping: 3–5 business days for items in local fulfillment centers.
International & Custom Products: 7–14 business days. Please note: Delivery times are estimates and may vary slightly during peak seasons or due to customs processing.
Currently, CAVYPOP delivers to:
North America: United States & Canada
Europe: United Kingdom & Germany
Asia: Japan & Hong Kong
If your country isn’t listed, stay tuned! We are expanding our shipping zones.
We offer two simple ways to skip the shipping fee:
Product-Specific: Any product labeled with a “Free Shipping” tag.
Order Total: Spend $50 USD or more on any items and get Free Shipping worldwide, automatically applied at checkout.
For orders under $50, a flat shipping fee of $15 USD will apply.
About product
Product & Care
Yes, they are machine washable! To keep them in top shape, we recommend:
Preparation: Shake off any hay or debris before washing.
Settings: Use a gentle cycle with cold or lukewarm water.
Detergent: Use a mild, pet-safe detergent. Avoid bleach or strong fabric softeners.
Drying: Air dry is best to maintain the shape of felt tunnels. If using a dryer, use the lowest heat setting.
Absolutely. At CAVYPOP, your pet’s safety is our #1 priority. Our materials are 100% non-toxic, pet-safe, and designed to be durable against scratching. We carefully select fabrics that are gentle on sensitive paws while being tough enough for daily popcorning and zoomies.
Our products are specifically tailored for Guinea Pigs and are designed to fit almost all adult cavies comfortably.
For Guinea Pigs: Our standard sizes are perfect for them.
For Other Small Animals: If you have rabbits, chinchillas, or hedgehogs, please refer to the “Size Guide” or dimensions listed on each specific product page to ensure a good fit.
Every CAVYPOP item is a piece of art. Many of our products are handcrafted, which means each one is unique. While we maintain strict quality standards, you may notice very slight variations in stitching or shape. This is the hallmark of a handmade product—no two are exactly alike, making yours truly special.
If you need to swap an item
Returns & Refunds
For the health and safety of all our small animal customers, we only accept returns for items that are un-washed, un-used, and free of pet hair, hay, or odors.
Notice: You must contact us at help@cavypop.pet within 14 days of delivery.
Shipback: Items must be shipped back to us within 30 days of delivery in their original packaging.
We are so sorry for the inconvenience! If you receive a defective, damaged, or incorrect item, please contact us immediately with a photo of the product. CAVYPOP will take full responsibility and provide a free replacement or a full refund at no extra cost to you.
Customer Responsibility: If you are returning an item due to a change of mind, size preference, or accidental order, the customer is responsible for the return shipping costs.
CAVYPOP Responsibility: If the return is due to a quality defect or our error (wrong item sent), we will cover all return shipping costs.
Why choose us
About CAVYPOP
We are a brand born out of love for small animals, specifically dedicated to providing premium essentials for Guinea Pigs. Our philosophy is simple: “Guinea Pig First.” Every tunnel, liner, and hidey house we design is focused on two things—improving the well-being of your pet and making the daily care process easier for you.
Our brand is operated by CloudValley Limited, based in the vibrant city of Hong Kong. To ensure the fastest delivery to our global community, we utilize fulfillment centers in both the United States and overseas to ship our products worldwide.
We’re here to help! Whether you have a question about a product or need help with an order, you can reach our friendly support team at:
Email: help@cavypop.pet
Response Time: We typically respond within 24 hours (Monday–Friday).
Please include your order number for faster assistance.